Privacy Policy

Privacy Policy Effective Date: May 2026

ShadowGuard Security LLC respects your privacy and is committed to protecting the personal information you provide to us.

Information We Collect
We may collect personal information including:

  • Service inquiry details

  • Appointment or scheduling information

  • Any information voluntarily submitted through our website, forms, phone calls, text messages, or email communications

Information collected may include your name, phone number, email address, mailing address, and any information you voluntarily provide through our website forms, phone calls, text messages, or email communications.

How We Use Your Information
We use the information we collect to:

  • Respond to customer inquiries

  • Provide customer support

  • Schedule and confirm appointments

  • Send service-related updates

  • Communicate regarding security or private investigation services

  • Improve our services and customer experience

SMS Communications
By providing your phone number and consenting to receive messages, you agree to receive SMS communications from ShadowGuard Security LLC related to:

  • Customer support

  • Appointment confirmations

  • Service updates

  • Responses to inquiries

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP or CANCEL to any message. Reply HELP for assistance.

Data Sharing
We do not sell, share, transfer, or disclose consumer personal data to any external organizations under any circumstances, including with user consent, except as required by law. We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of user data.

ShadowGuard Security LLC Messaging Terms and Conditions

  1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

  2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at travis@shadowguardsecurityllc.com.

  4. Carriers are not liable for delayed or undelivered messages.

  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.

Cookies and Website Analytics
Our website may use cookies or analytics tools to improve website functionality and user experience.

Your Rights
You may contact us at any time to: request access to your information, update or correct your information, or request deletion of your personal information where applicable.

Contact Us
If you have questions about this Privacy Policy or SMS communications, or for help, contact ShadowGuard Security LLC at 920-631-6959, travis@shadowguardsecurityllc.com, PO Box 68, Waupun, WI 53963, or visit shadowguardsecurityllc.com.